Refund policy

IRURI
RETURN PROTOCOL
EDITION 2026
Customer Policy

Return & Refund Policy

At IRURI, we stand behind the quality of our off-road equipment. Since our products are shipped internationally and often involve oversized freight, please review this return and refund policy carefully before making a purchase.
Some orders enter an international logistics center before the international tracking number becomes available. During this transfer stage, tracking information may not appear in the system immediately.
Policy 01
30-Day Return Window
Within 30 Days After Delivery

Eligible items must be unused, uninstalled, with tags, in their original packaging, and accompanied by a receipt or proof of purchase.

Policy 02
Dispatch Lock-In
No Refunds After 2 Days

Orders are dispatched to the international logistics center within 2 days. After this point, the order enters the international transport process and cannot be cancelled or refunded.

01 / 30-DAY WINDOW
Return Eligibility

You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it: unused, uninstalled, with tags, and in its original packaging.

Proof of Purchase: A receipt, order number, or other valid proof of purchase is required for all return requests.
02 / DISPATCH LOCK-IN
Order Cancellation

We will dispatch your order from our warehouse to the international logistics center within 2 days after the order is placed.

Important Notice
After 2 days from the order date, the order will have entered the international transport process and cannot be cancelled or refunded.

Please confirm the product model, vehicle compatibility, shipping address, and order details before placing your order. If you need to modify or cancel an order, please contact us as soon as possible within the first 2 days after purchase.

03 / LOGISTICS CENTER
Tracking Update

The transit time from our warehouse to the international logistics center is usually approximately 5 days.

During this period, tracking information may not be available in the system. This is a normal stage of the international transfer process and does not mean the package has not been shipped.

Tracking Update: Once the package arrives at the international logistics center, we will update the international tracking number in the system.
04 / RETURN SHIPPING
Cost Responsibility

Responsibility for return shipping costs depends on the reason for the return:

Manufacturing Defects or Shipping Errors

If the product is defective, damaged upon arrival, or if we sent the wrong item, IRURI will cover all return shipping costs and provide a full refund or replacement.

Customer Preference

If you wish to return an item for personal reasons, such as no longer wanting it or because it does not fit your specific build due to personal modifications, the customer is responsible for all return shipping fees.

For oversized items such as bumpers and racks, international return freight can be very expensive. We strongly recommend confirming vehicle compatibility with our team before ordering.

05 / NON-RETURNABLE
Restricted Items

Certain types of items cannot be returned:

• Custom-made or personalized products.
• Products that have been installed, mounted, or modified, including drilling, painting, or welding.
• Items marked as “Final Sale” or “Clearance.”
06 / DAMAGE REPORT
Inspection Protocol

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us at hello@iruri.co within 48 hours.

Heavy Freight Notice: For heavy freight, if the box is visibly crushed, punctured, or damaged, please take photos before signing for delivery or refuse the shipment.
07 / RESTOCKING FEE
Oversized Returns

For high-value oversized items over 30kg returned due to customer preference, a 15% restocking fee may be deducted from your refund.

This fee helps cover large cargo handling, inspection, repackaging, and labor costs.

08 / REFUND PROCESS
Original Payment

Once we receive and inspect your return, we will notify you whether the refund has been approved.

WITHIN 10 BUSINESS DAYS

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

Return Support
Required Information:
Order Number • Product Name • Return Reason • Photos if Applicable
Contact Support
hello@iruri.co